Amy, 59, is not required to make any student loan payments while pursuing her teaching certificate.
It comes as the Education Department is working to strengthen oversight over servicers.
AdvertisementAdvertisementWhile federal student-loan payments resumed for most borrowers in October, Amy, 59, knew she was not expected to make any payments.
"But that's not the case with student loans.
"It's ridiculous these companies get contracts for federal student loans," Amy said.
Persons:
Amy, servicer, —, MOHELA, Joe Biden's, servicers, Amy —, she's, that's, it's, Harris, Education Miguel Cardona
Organizations:
Education Department, Service, Joe Biden's Education Department, The Education Department, Aid, Biden, Harris Administration, Education